Frequently Asked Questions

Everything you need to know about your K-pop fashion haul

How long will it take for my order to arrive?

Domestic orders typically arrive within 3-7 business days. For international shipping, please allow 10-21 business days depending on your location and customs processing.

Are the apparel items official merchandise?

We offer a mix of official artist merchandise and high-quality, fan-made 'HobiEgo' original designs. Each product description clearly states whether an item is official or fan-inspired.

What is your return policy for fashion items?

We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.

How do I know which size to choose?

Since K-pop fashion often follows Asian sizing standards, we recommend checking the detailed size chart on each product page. Typically, we suggest sizing up one or two sizes for a standard Western fit.

Do you ship worldwide?

Yes, HobiEgo Kpop Shop ships to most countries globally. Shipping rates and estimated delivery times are calculated at checkout based on your specific region.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.